In response to the COVID-19 pandemic, health care modalities such as video consultations\nhave been rapidly developed to provide safe health care and to minimize the risk of spread.\nThe purpose of our study is to explore Spanish healthcare professionalsâ?? perceptions about\nthe implementation of video consultations. Based on the testimonies of 53 professionals,\ndifferent categories emerged related to the four identified themes: benefits of video consultations\n(for professionals, patients, and the health system, and compared to phone calls), negative aspects\n(inherent to new technologies and the risk of a perceived distancing from the professional), difficulties\nassociated with the implementation of video consultations (technological difficulties, lack of technical\nskills and refusal to use video consultation among professionals and patients), and the need for\ntraining (technological, nontechnical, and social-emotional skills, and adaptation of technical skills).\nAdditionally, the interviewees indicated that this new modality of health care may be extended to a\nbroader variety of patients and clinical settings. Therefore, since video consultations are becoming\nmore widespread, it would be advisable for health policies and systems to support this modality\nof health care, promoting their implementation and guaranteeing their operability, equal access\nand quality.
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