Sustainable transport management (STM) has become an increasingly important issue in recent years, as cities have faced growing traffic congestion, air pollution, and other transport-related challenges. Travel time (TT) represents one of the critical determinants of Quality of Service (QoS) and user satisfaction in public passenger transport (PPT). TT extends beyond in-vehicle duration and encompasses a sequence of temporal components, including access, waiting, transfer, and egress times. TT reflects the complexity of an integrated passenger transport system (IPTS), where users experience transport services as a door-to-door journey rather than isolated trips. This article analyses the TT within IPTSs through the lens of European quality standards EN 13816 and EN 15140 for PPT. Standard EN 13816 provides a normative framework for defining TT as a key QoS criterion reflecting user expectations and a user-oriented perspective, while standard EN 15140 operationalises this framework by specifying methodological requirements for the measurement and evaluation of the delivered TT quality at system-level performance objectives. This research highlights a structural gap between the conceptualisation of TT as a door-to-door journey, a user-oriented phenomenon, and its measurement through fragmented, mode-specific performance metrics. It limits the ability of transport authorities and operators to accurately evaluate the QoS and to design efficient urban mobility (UM) systems.
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