Caring is a central focus of nursing, and patient satisfaction is a critical indicator of nursing care\nquality. The aim of this study was to determine the effects that a care workshop exerted on nurse\ncaring behaviors as perceived by patients and reflected by patient satisfaction. A quasi-experimental,\npretest-posttest design without a control group was applied. The intervention consisted of\nseveral facets: 1) formal educational sessions twice a week for six weeks, 2) an angel-master\nmentorship activity, and 3) posts of exemplary caring behavior and stories. A demographic questionnaire,\nthe Modified Nurse Caring Behaviors Inventory, and the Hartford Hospital Satisfaction\nSurvey were used in this study. Descriptive statistics were analyzed to evaluate participant demographic\ncharacteristics. Paired t tests were used to determine the effects of a care workshop on\nnurse caring behaviors as perceived by patients and reflected by patient satisfaction. Of the 236\npatients enrolled, 49.6% were women and 57.2% were admitted to medical-surgical units. Female\npatients rated nurse caring behaviors higher and reported greater patient satisfaction than did\nmale patients on the pretest (p < 0.05) and 6-week posttest (p < 0.01). Patient with medical-surgical\nadmissions rated nurse caring behaviors higher and reported greater patient satisfaction\nthan patients with emergency admissions did on the pretest and 6-week posttest (p < 0.01). Nurse\ncaring behaviors and patient satisfaction were positively correlated on the pretest (p < 0.05) and\n6-week posttest (p < 0.01). Patient satisfaction scores increased after the intervention compared\nwith the pretest scores (p = 0.000). Caring educational programs for nurses are commonly regarded\nto be an essential strategy for promoting care knowledge and practice and improving patient\nsatisfaction. According to the favorable results of this study, care workshops must be pro-vides to nurses in other units or hospitals in future studies.
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