This study examined how BPO employees’ sociodemographic characteristics relate to their perceptions of organizational cybersecurity threats and their use of technologybased readiness measures. It also includes how those measures are associated with incident frequency in the sector. Gathering information on respondents’ education, employment status, monthly income, years of experience, and service category, along with their perceptions of the prevalence of phishing, malware, and unauthorized access and their reported use of MFA, firewalls/IDS, and VPNs. The study explored relationships among demographics, risk perception, technical readiness, and reported incidents. The analysis finishes with a focused cybersecurity mitigation action plan that prioritizes the identified critical issues, objectives, strategies/interventions, responsible unit, schedule, and anticipated outcomes.
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