Knowledge Management (KM) projects are socio-technical systems that enable knowledge\nactivities and ensure that the right knowledge gets to the right person at the right time. The\ncrucial role of KM in achieving companies� organizational objectives generates a great\ninterest in KM projects and an increasing trend in KM adoption. As the number of KM\napplications is growing, there is a focus shift towards measuring performance of such KM\nprojects in order to rationalize their usage. In fact, there have been several models\ndeveloped for KM performance measurement in the literature. While most of these models\naddress mainly the performance of the whole KM of the organization and do not assess each\nKM project separately. Other measurement models are tailored for a specific KM project. In\nthis work, we propose a generic KM performance measurement model fitting any kind of\nKM projects. This model is built on existing KM models literature and enhanced with\ntheoretical findings. In particular, it is composed of three interrelated sub-models: KM\nprocesses, socio-technical influencing KM factors and KM key performance indicators.\nMoreover, it follows the reference modeling design process in view of producing a high\nquality model.
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