The systemic approach to quality in accordance with the requirements of the NATO-AQAP 2110 standardization document determines the need to implement additional requirements in the field of: risk management, configuration management, quality planning of measurement systems and metrological confirmations and reliability, going beyond the ISO 9001 standards. Quality requirements may pose a threat to products for the needs of the civil and military market. Improving the quality management system in accordance with ISO 9001, and especially AQAP 2110, defined as part of management aimed at increasing the ability to meet the quality requirements of products, determines the level of security of the military and civil market in the global dimension. Quality standards force you to demonstrate that your quality management system will be: effective, efficient, reliable, productive and economical. For this to happen, manufacturers are looking for methods and tools to meet the requirements of their customers at the appropriate quality level. Can we find universal tools to support entrepreneurs in their efforts to ensure product quality? The aim of the article is to analyze and indicate one of such system tools supporting the quality and safety of products/services. It is the configuration management system which plays a very important role in ensuring the quality requirements for products/services, in providing full information on the compliance of the product/service with its requirements and on the achieved functional and physical properties of the product throughout its life cycle. The test sample concerned a group of 120 Polish enterprises certified with ISO 9001 and AQAP 2110 quality management systems. The applied research methods were clearly selected for the specificity of the conducted research consisting in: analysis of normative, system and technical documents of the surveyed enterprises, audit evaluation by means of direct and indirect interviews with specialists and experts, observation on-site processes and activities, conclusions and generalizations based on the collected empirical data. The solutions contained in this study may have a practical dimension for enterprises focused on building relationships with customers and suppliers. A configuration management process implemented in the design and manufacturing processes can help ensure the quality requirements of products with regard to, among others: formulating requirements, stages of implementation, ways of confirming them and using documents.
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