The delivery of service quality within the tourism, hospitality and leisure industry is located firmly within marketing.\nSince services within the tourism, hospitality and leisure industry are intangible, the only option that can easily provide\na competitive advantage to these restaurants and other sectors in this industry is the quality of service provided to\nclients. Human contact are necessary for the delivery of service, it is at this moment that front line staffs or employees\nneed to show their best in order to sell the image or reputation of the firm, and there will be a repeat of purchase by the\ncustomers when they feel satisfied with the quality of services rendered to them. Quality enhancement is increasing and\nthat service quality and customer satisfaction is central and vital to any business. The Ministry of Tourism and Leisure in\ncollaboration with some proprietors have been carrying-out nationwide training to improve on guest satisfaction during\nthe 2016 and 2019 African cup of Nations for female and male respectively.
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