Despite the importance of information technology (IT) to the knowledge management process, many studies found that the usage of IT in the knowledge management process has not been very successful mainly because of the improper utilization and integration of IT into the knowledge management. Hence, this study proposes a theoretical framework for using information technology tools (cloud computing, online conferencing, and mobile technology) to enhance th knowledge management process (knowledge sharing and knowledge application). The theoretical framework included organization culture as a mediator between the usage of information technology tools and the knowledge management process.
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