Current Issue : October-December Volume : 2025 Issue Number : 4 Articles : 5 Articles
This study investigated how generative Artificial Intelligence (AI) systems—now increasingly integrated into public services—respond to different technical configurations, and how these configurations affect the perceived quality of the outputs. Drawing on an experimental evaluation of Govern-AI, a chatbot designed for professionals in the social, educational, and labor sectors, we analyzed the impact of the temperature parameter—which controls the degree of creativity and variability in the responses—on two key dimensions: accuracy and comprehensibility. This analysis was based on 8880 individual evaluations collected from five professional profiles. The findings revealed the following: (1) the high-temperature responses were generally more comprehensible and appreciated, yet less accurate in strategically sensitive contexts; (2) professional groups differed significantly in their assessments, where trade union representatives and regional policy staff expressed more critical views than the others; (3) the type of question—whether operational or informational—significantly influenced the perceived output quality. This study demonstrated that the AI performance was far from neutral: it depended on technical settings, usage contexts, and the profiles of the end users. Investigating these “behind-the-scenes” dynamics is essential for fostering the informed governance of AI in public services, and for avoiding the risk of technology functioning as an opaque black box within decisionmaking processes....
The fintech sector is entering the maturity phase of the life cycle, in which customer brand engagement (CBE) is connecting companies and customers. The aim of this paper is to investigate the driving forces behind CBE in the fintech sector and its contribution to loyalty intentions. In the framework of service-dominant logic, a quantitative approach on 239 fintech users was undertaken to propose and validate a conceptual model of customer brand engagement in fintech, using Partial Least Square–Structural Equation Modeling. The results showed that the perception of personalization, the perception of interaction between customers and brands, and the perception of benefits contribute to CBE in fintech, and the latter is positively associated with loyalty intentions. This research contributes to the literature of brand engagement by offering an integrative framework to analyze CBE in the fintech sector....
Forcibly displaced people in Scotland face multiple barriers in accessing health, social care, and policing services. This paper explores how social connections shape engagement with these services, particularly the role of police in community safety and wellbeing. Drawing on qualitative interviews and social connections mapping workshops, this study examines how third-sector organisations act as key intermediaries, shaping how people access statutory services. The findings show that while community policing and partnerships with trusted organisations can improve accessibility, concerns about racial discrimination, the underreporting of hate crime, and the lack of language support continue to undermine confidence in policing. Additionally, the growing reliance on police officers to respond to mental health crises reflects wider gaps in specialist service provision. This paper argues for a shift towards a cross-sector approach that strengthens communityled safety strategies, reduces police involvement in non-criminal matters, and improves language and cultural competency within public services. Strengthening institutional accessibility and trust-building initiatives is key to improving engagement with policing and health and social care services for forcibly displaced communities....
The smart city era has already begun and its societal and environmental implications in urban development are expected to be huge. In this context, Internet of Things (IoT) technologies have become the major path towards novel e-Government practices, to improve citizens’ quality of life, increase the efficiency of infrastructure and services, promote sustainable economic growth, and integrate multiple city sectors, creating an interconnected and smart urban environment. This work offers an up-to-date survey of smart city definitions, their development framework, their characteristics, and their areas of application. Furthermore, it provides the current state of smart city applications in Greek municipalities and a proposed comparison among them, in terms of well-accepted key performance indicators, while it comments on their suitability in the context of e-Government and the challenges that must be faced regarding their efficient implementation....
This article focuses on the issue of accessibility of rural community-based home-based elderly care services in the background of rural revitalization. The article reviews domestic and foreign experiences, analyzes the current situation and problems, discusses the opportunities and challenges faced, and summarizes the innovative practical paths for enhancing accessibility in China at present. The aim is to provide references for future research on the accessibility of rural community-based home-based elderly care services, and to offer theoretical support for improving the elderly care system and promoting rural revitalization....
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