Current Issue : October-December Volume : 2022 Issue Number : 4 Articles : 5 Articles
The concept of Supply Chain Management which is traditionally applicable to manufacturing industry can also improve the overall operations of service industry, especially the healthcare industry. In order to get a more comprehensive understanding of hospital supply chain management and to identify the major players and their roles, this study looks into the supply chain process and the major players of the hospital supply chain in private hospitals in Bangladesh. The study initially focuses on exploring the existing literature on hospital supply chain management and subsequently, analyzes the effectiveness of the hospital supply chain process focusing on the key suppliers of the hospital industry. This research is a descriptive study, based on primary and secondary data. Primary data was collected through semi-structured questionnaire and in-depth interviews from respondents from several private hospitals in Bangladesh. The researchers have proposed a conceptual framework depicting a holistic view of Hospital Supply Chain Management and then an Integrated Private Hospital Supply Chain Management (IPHSCM) model was developed. The result of the study illustrates the efficiency of this chain is quite satisfactory. The study thus provides a comprehensive idea about the current supply chain process of private hospitals in Bangladesh. In addition, the study helps to identify the sectors where the concepts of supply chain can be applied in order to improve their operational excellence. This study has also created scopes of further studies on service supply chain management, more specifically hospital supply chain management. However, this study was limited to only private hospitals in Bangladesh. Further research can be done in this sector using the IPHSCM model developed by the researchers....
Customer service is one of the most powerful elements available in an organization in search for competitive advantage, but the least well managed. This paper presents a proactive way of providing excellent customer service in the logistics world. The research focuses on the performance of excellent customer service which leads to customer satisfaction. Self-administered questionnaires and unstructured interviews were used to collect data from the respondents. Both purposive and random sampling methods were employed in selecting the respondents. The research employed House of Quality model in analyzing the data. The result from the study revealed that for Delta Shipping Company to offer excellent customer service to its clients, the company should prioritize reliability and fast delivery of their service. In addition, Delta shipping lacks delivery method and communication skills, some of characteristics required of a company for the achievement of customer satisfaction. In comparing the company to other competitors, Delta shipping is not doing well regarding the safety of the customers’ cargo. It was recommended that Delta Shipping Company Limited should pay attention to reliability and fast delivery of the cargo to her customers. Furthermore, the company needs to improve on delivery method, communications skills and safety of the customers’ goods....
Long-term forecasting of key macroeconomic indicators such as population is very important for future development policy-making. Population plays an important role in economic decision-making, social security and economic growth. So it is important to develop a good model for predicting economic indicators. In order to improve the growth model, we introduce a new model called Exlog Weighted Sum Model for predicting macroeconomic indicators. This model combines both exponential and logistic models. The proposed model was tested for predicting Mongolian population up to 2040....
The development of modern business is highly dependent on the factor of globalization, which impacts both economic and social aspects of modern business activity. In the context of globalization, modern businesses must be capable to identify optimal formats of strategic development to satisfy the needs of key stakeholders and preserve strong competitive positions. This study analyzed the role of globalization in the aspect of modification of the supply chain management (SCM) processes in modern organizations operating in the oil & gas (O&G) sector. It was sensible to analyze a research problem about the influence of the global SCM trends on the development of local SCM processes in the oil & gas sector of different countries. For the realization of the study objective, the qualitative research methodology was applied. A researcher initially analyzed the findings of relevant and reliable academic literature sources to identify the existing knowledge in the sphere of the study. Based on an analysis of academic literature, relevant challenges and knowledge gaps were identified. To address the stated gaps of the study, it was important to perform a mixture of interview and case analysis. A semi-structured interview format was applied to collect primary data from the respondents of the study. Representatives of management of different O&G sector companies were attracted to the study. For the aims of case analysis, a set of relevant cases describing the process of local SCM transformation in the target industry was considered. The findings of the study were analyzed using the thematic analysis instrument. The outcomes of the study demonstrated the significant role of global trends for the modernization of local SCM processes in the O&G sector. Specific factors that were found to be vital included digitalization, sustainability, and knowledge management. It was found that the O&G business cannot ignore the requirements of the global trends if it aims to compete in the global market and reach long-term development ob-jectives....
Purpose: This study aimed to examine the relationship and effect of intrinsic and extrinsic reward practices on health service delivery. Methods: Data was collected prospectively from Thirteen Government health facilities in Kwania District using a cross-sectional study design. A structured, pre-coded and pretested questionnaire of Cronbach Alpha of 0.82 was self-administered to sample of 132 health workers randomly selected from HCIV, HCIII and HCII in Kwania District between September-November 2020. Results: Health Service Delivery (HSD) correlates positively with the various reward system. In particular, HSD has a significant and positive but weak correlation with intrinsic reward (r = 0.260, p value = 0.05). On the other hand, extrinsic rewards have a very weak insignificant but positive correlation with service delivery (r = 0.126. p value > 0.05). Multiple regression: the intrinsic reward appears a significant predictor of health service delivery (p value < 0.009, 0.169 ), but the extrinsic reward does not significantly predict health service delivery, (β = 0.001, p value = 0.985). Conclusion: Intrinsic rewards have a significant influence on health workers’ performance and hence health service delivery while extrinsic rewards have no significant influence on these employees’ performance. Extrinsic reward becomes more important as employees’ ages increase on the job....
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