Current Issue : January - March Volume : 2011 Issue Number : 1 Articles : 8 Articles
This article probes into the effect of demographic factors (Age, Education, Job tenure, Gender and Marital Status) on the level of Emotional Intelligence that leads to organizational performance among male and female employees of the banks operating with in Pakistan specifically in the areas of Peshawar and Islamabad. Total 196 respondents responded to the adopted questionnaire of the Emotional Intelligence, retrieved from the book ââ?¬Å?Measuring Emotional Intelligence and related Constructsââ?¬Â by Dr. Schutte, Nicola, for which Cronbachââ?¬â?¢s Alpha was calculated to confirm its reliability, which resulted in the score of 0.889. The major findings of the study and evaluation have been done by using Statistical Package for Social Sciences (SPSS). The findings show that the female segment of the bank employees is more emotionally intelligent than their male counterparts and the age of the male and female employees have inverse relationship with the Emotional Intelligence and as the level of education increases the Emotional Intelligence level increases as well. The more satisfied the employees are the more they will be in a better position to perform well in an organization. The study was supported by the findings of the previous researches conducted by different researchers....
This research analyzes the various socio-psychological orientations of hospital service employees towards service training in the Imam Khomeini hospital, Tehran, Iran. The study focuses on instrumental and integrative orientations of employees in taking service training. In order to determine the employees� tendency towards the mentioned orientations, a sample of 255 employees was given a questionnaire based on Gardner�s Attitude/Motivation Test Battery (AMTB). Findings of the present study shows that the hospital employees are both instrumentally and interactively oriented towards service training. This study of socio-psychological variables of the employees provides additional insights in better identifying motivational challenges and taking more realistic perspectives about the service training as an instrument of internal marketing (IM). Finally, suggestions for managers and some recommendations regarding future researches in this area have been highlighted....
It is argued that service firms� control systems need to change throughout the life cycle stages to meet the varying needs of management. The challenge to most service organizations is to address their unique characteristics which had been identified to cause difficulties in controlling quality, measuring performance and controlling costs. Despite this challenge, a review of the literature suggests that the organizational life cycle variable is more researched in organizational studies, compared to Management Control Systems (MCS) studies. To fill in the gap, this study is undertaken to gain understanding of the MCS in mature and growing service firms. A survey methodology was employed. Questionnaires were administered to financial controllers of service organizations operating in Australia. Using t tests and multiple regression analysis, the results indicate that, mass service and mature firms place greater emphasis on more bureaucratic form of MCS as compared to professional service and growing firms....
This paper analyzes the connotation of growth capacity in real estate enterprises in reviewing the relevant theoretical literature, builds its identification model from three angles and evaluation model by fuzzy theory from three dimensions, and finds the growth capacity of Vanke Group as an example to, come in a \"strong\" rating through the identification and evaluation. The model can be used in other industries to identify and evaluate growth capacity....
Most countries around the world are strongly debating ways to yield more equitable access and a more efficient provision. One issue linked to efficiency is the achievement of scale economies in the industry and the optimal dimension of water and sanitation providers.Changes in the industrial structure of the sector, through mergers in highly atomized services, the breakup of very concentrated services, or the property discussion (private versus public) are major issues. These decisions have often become politicized because of the social complexity of the sector. Empirical findings of the different models reveal the existence of increasing returns to scale in Latin American water provision based on an ADERASA database (a 2005 cross section of 90 providers in 14 countries). The study of returns to scale incorporates a technical argument into the discussion because–as our study suggests–the prescription could be to agglomerate small providers....
The Analytic Network Process is a decision method developing on the basis of AHP. This article introduced the basic theory of ANP and discussed its application in evaluating assets management of the institution of higher education through establishing evaluation index system and confirming the weight of every index....
This Research aims at identifying the real image of European tourists of the Jordanian tourism Product; investigating the obstacles facing the Jordanian tourism and explore the promotional measures that advance the best use of the available resources. The methodology follows a descriptive and analytical approach (One sample mean t-test, Two independent sample means test and variance analysis) (ANOVA). However, the approach is based upon selecting convenience random sample of 350 Tourists primarily due to limited available time and close financial circumstances of researcher. Guests� perception and reactions to quality standards are considered. The research findings show that the European tourist places a high value on the human aspect of tourism. The Research recommends that authorized personnel of the tourism industry must adopt effective policies and programs to the weak areas and activities of the industries and to improve the employee attitude. The pursuance of effective marketing tourism strategies in Jordan was also recommended. Based upon the findings of research the following conclusions were reached:-\r\nThe research indicated the importance of improving the quality and number of tourism labor. A consolidated team of local and international tourism and marketing experts must hold several meetings and concessions in order to pinpoint the blue planning draft of the national tourism Jordanian plan for the short, middle and long term for the purpose of improving the tourism sector as a whole. Highly-acknowledged, experienced and high ranking individuals must demand the present Government to increase the budget mainly to develop a better tourism Infrastructure and superstructure as well as better tourism promotional Campaigns all over Europe. Standards, code of practice and ethics, relevant polices must be established by the authorized ministry, to define issues concerned with prices, services quality control and assurance. Consolidated, profound attention should be directed toward proper use of this strategic, potential source of revenue and strong efforts must be focused to enhance Jordanian tourism. Corporations operating in tourism sector must work toward enhancing the operations and promotion efforts for the sake of the nation as a whole....
In today’s competitive environment, hospitals are achieving a phenomenal growth especially in India. The effect of service quality on hospitals has been examined in SERVQUAL Scale framework. Intangible aspects of service performance have a stronger direct effect on service quality of hospitals than tangible aspects. The hospital administration members should improve the intangible aspects according to the up to date technological requirements of the users’ inorder to create a good image and service rendered by the hospitals among the patients. An analysis covering 221 patients revealed that there was an overall service quality gap between patients' expectations and perceptions. Thus, improvements are required across all the five dimensions, namely, tangibility, reliability, responsiveness, assurance and empathy. In view of this wide spread belief, an attempt has been made in the present paper to study the service quality of hospitals with a view to offer suggestions to make overall service quality in hospitals more effective and efficient....
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